Frequently Asked Questions

Why use OrderAlert app instead others?

This app allow to send a notification to your staff members as soon as an order begin triggered. Just update the tag from admin panel according to order category and this app will send Emails to the Staff team automatically so they can fulfill the order fast which was placed by customer.

How to add new staff?

Go to Staff tab click on Create New staff tab and fill all the details with specific tags and click on Submit button, also update their info and active/de-active your staff list from here.

How can I assign the tag to particular order?

Go to the order list, click on particular order, go to tag section assign the tag according to the product category which you have assigned the same tag to your staff member and save the changes.

Can I test and customize the Email template?

As an admin you have rights to test Email template with testing email id account and also you can customized this template using settings tab for final sending email.

How many number of orders belongs to particular tag, Can i check this?

Yes, go to dashboard see the tag lists, all will show the notification count, click on them you can see the order list with particular id.

How can I change the email template colors?

Go to Settings tab here you can change all the things according to your need. You can change the colors of header and footer, update your company name and logo from here.

Is this app require any external things for installation?

No you can easily install this app without using any external things.

Is there any limitation to adding staff members?

No, you can add numbers of staff members as much you want.

Is this app is free or I have to pay something to install it?

Our app is totally free for all the store owner, you can install and manage it easily.

How can I connect you, if I get stuck with problems?

Go to Support/Contact us tab and asked your quires by filling form and submit it. We are always available here to solve your problems, we will send your solution to given Email id you can also contact on given number.

How many tag can assign to particular staff member?

Only one tag you can assign to any staff member at a time.